# FAQs ## What does Scheu & Kniss do? Scheu & Kniss manufactures high-quality tablet press replacement parts, turrets, and offers rebuild services and training for all major brands of rotary tablet presses. ## Where are your products manufactured? All products are made in Louisville, Kentucky. ## Do you serve international customers? Yes. We serve customers around the world, including Canada, Mexico, South America, Europe, Asia, and Australia. ## What parts do you manufacture? We manufacture turrets and spare parts for over 50 brands of tablet presses. ## Are your parts compatible with [brand/model]? Yes. Our parts are reverse engineered and manufactured to match OEM components exactly. ## Can you reverse engineer parts not listed on your site? Yes. We can reverse engineer any tablet press part based on a sample or customer request. ## What information do you need to reverse engineer a part? OEM drawings are preferred, but we can also reverse engineer from a sample part, even if it is used. ## Can you improve an existing part design? In many cases, yes. We can suggest material upgrades or design changes to improve performance and durability. ## Do you offer prototyping? Yes, especially for popular tablet press brands. ## How do I place an order? You can request a quote here on the website. You can order by emailing [sales@scheukniss.com](mailto:sales@scheukniss.com) or calling 502-635-6303. ## What are your lead times? Lead times vary: 2-4 weeks for spare parts and 8-10 weeks for new turrets or turret repairs. We stock common parts when possible. ## Do you offer expedited shipping? Yes. If the customer is willing to cover the cost, we can ship overnight to any major city worldwide. Our proximity to the UPS hub in Louisville makes this possible. ## What is your return policy? If a component fails due to workmanship or material defects, we will replace it at no cost. ## Are your parts under warranty? Yes. All parts, turrets, and press rebuilds come with a warranty. ## Do you offer help with installation? Yes. Contact us at [sales@scheukniss.com](mailto:sales@scheukniss.com) or 502-635-6303 for more information. ## Can you troubleshoot a machine issue? Yes. Learn more at /services-training. ## What if the part does not fit? Contact our customer service or technical service manager via email at [sales@scheukniss.com](mailto:sales@scheukniss.com) or phone at 502-635-6303. If the wrong part was ordered, we will help identify the correct one and arrange an exchange if needed. ## What services do you offer beyond manufacturing tablet press parts? We offer training, installation, troubleshooting, and full machine rebuilds. Learn more at /services. ## Do you offer machine audits or diagnostics? Yes. We provide on-site inspections and troubleshooting. ## Can you rebuild or remanufacture full machines? Yes. Learn more at /press-rebuilding. ## Are your parts made to OEM standards? Yes. All replacement parts and turrets are manufactured to OEM specifications. ## Do you provide material certificates? Yes, upon request. We offer material certifications for all manufactured parts. ## What quality checks do you perform? After manufacturing, each part or turret is inspected by our Quality Control department. We compare each component to its blueprint and reverse engineering data to ensure accuracy. ## Requesting a quote This is a quote-based catalogue — no prices are published and there is no online checkout. Request a quote by email at , call +1 502-635-6303 (US) or +44 1869 629955 (UK), or use the quote panel on any product page. --- Canonical HTML page: https://www.scheukniss.com/faqs Every page on this site is available as markdown by appending `.md` to its URL.